Returns & Refund

Our Retrun Policy

We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.

We do NOT offer a free pre-paid returns service. If you want to return a product you will need to cover the cost of return shipping.

Please note that all items must be returned in a saleable condition: Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

Step-by-step Guide

Step 1: Contact Customer Service if you wish to arrange an exchange. For a return, there’s no need to get in touch.

Step 2: Pack up your return in the original packaging (or equivalent) to ensure adequate protection in transit.

Step 3: Fill out and attach the pre-printed withdrawal form to your package, that came with your order.
Step 4: Take it to your nearest Post Office and send to the following address:

Simply Earthgrade Ltd.
147 Bordesley Green East
B9 5SR Birmingham
United Kingdom

Step 5: Please request a ‘proof of postage’ receipt from your chosen shipping provider, and keep it safe until we have confirmed that your returns have arrived.

Receiving Your Refund

Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay. Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.